All Systems Operational

Global Operational
Management API ? Operational
fiskaly Dashboard ? Operational
Authentication Server ? Operational
SAFE ? Operational
Germany Operational
SIGN DE ? Operational
DSFINVK DE ? Operational
SUBMIT DE ? Operational
fiskalcheck ? Operational
Austria Operational
SIGN AT ? Operational
Spain Operational
SIGN ES ? Operational
Italy Operational
SIGN IT ? Operational
RECEIPT Operational
RECEIPT ? Operational
RECEIPT Web Operational
RECEIPT Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SIGN DE - Scheduled Maintenance Nov 16, 2025 07:30-09:30 CET

Due to a necessary infrastructure update, some services may temporarily not be available within the maintenance window.
The maintenance window is scheduled for Sunday, 16.11.2025 from 07:30 CET (06:30 UTC) to 09:30 CET (08:30 UTC).
Posted on Nov 04, 2025 - 10:55 CET

Scheduled Maintenance Jan 25, 2026 08:00-13:00 CET

Due to a necessary infrastructure update, some services may temporarily not be available within the maintenance window.
The maintenance window is scheduled for Sunday, 25.01.2026 from 08:00 CET (07:00 UTC) to 13:00 CET (12:00 UTC).
Posted on Oct 22, 2025 - 09:43 CEST
Nov 8, 2025

No incidents reported today.

Nov 7, 2025
SIGN IT - Transmission Outage to the Italian AdE Web Portal
Resolved - We experienced an internal issue that temporarily affected all transmissions through SIGN IT.

The disruption occurred on 07.11.2025, between 11:00 CET (10:00 UTC) and 13:00 CET (12:00 UTC). The issue has been identified and is currently under investigation. Services are now fully operational again.

We apologize for any inconvenience this may have caused.
Nov 7, 13:52 CET
Nov 6, 2025

No incidents reported.

Nov 5, 2025
FON service not available due to maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 19:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:50 CET
Scheduled - Due to maintenance on their end, the external service FinanzOnline is not available
on Wednesday, 05.11.2025 from 15:30 CET (14:30 UTC) to approximately 18:30 CET (17:30 UTC).
From 18:30 CET (17:30 UTC) to 19:30 CET (18:30 UTC), performance might temporarily be degraded.

The following SIGN AT processes may be affected:

Update a Signature Creation Unit
Update a Cash Register
Validate a Receipt
Nov 5, 15:47 CET
Nov 4, 2025
Scheduled Maintenance
Completed - The authentication service is fully functional again since 7:30 CET (6:30 UTC).
Nov 4, 07:42 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 CET
Scheduled - Due to a necessary infrastructure update, the authentication service will not be available within the maintenance window.
The maintenance window is scheduled for Tuesday, 04.11.2025 from 07:00 CET (06:00 UTC) to 08:00 CET (07:00 UTC).
Nov 3, 09:19 CET
Nov 3, 2025

No incidents reported.

Nov 2, 2025
SIGN DE - Scheduled Maintenance TSS Update
Completed - Maintenance successfully completed.
All TSSs have been successfully updated to version 1.0.15–1.5.0!
All systems are fully operational again, and SIGN DE v2 services are running normally.
Nov 2, 16:16 CET
Update - Everything is running on schedule — the update is stable and advancing as planned.
Nov 2, 15:51 CET
Update - The update continues to run smoothly and is advancing according to plan.
Nov 2, 13:43 CET
Update - The initial update phases have been successfully completed.
Individual TSS instances are now being updated in batches — the first instances have already been updated and are available again for signing operations.
Nov 2, 12:32 CET
Update - The update continues to run smoothly and is advancing according to plan.
Nov 2, 10:20 CET
Update - The update is currently progressing as planned, we are actively monitoring the process to ensure a smooth deployment.
Further updates will be shared regularly.
Nov 2, 09:04 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 CET
Scheduled - Due to the update of the certified TSSs used in SIGN DE v2 to version 1.0.15–1.5.0, part of the TSSs will experience temporary unavailability during the scheduled maintenance window.
The maintenance window is set for Sunday, 02.11.2025, from 08:00 CET (07:00 UTC) to 21:00 CET (20:00 UTC).
On the next day, the 03.11.2025, higher latency on some API requests is expected.

Please note: If the SIGN DE v2 API malfunctions or is unreachable, tills must remain operational. Make sure that your integration does not block the checkout process.

Setting correct timeouts (2–3 sec) is important. Details can be found here:
How to deal with timeouts – fiskaly Developer Portal

In case of questions, feel free to reach out to
dev-support@fiskaly.com
Sep 24, 17:07 CEST
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
SAFE - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 17:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 16:30 CET
Scheduled - In order to accommodate the increased volume of requests, another database upgrade regarding SAFE (LIVE environment) will be performed today, 30.10.2025 from 16:30 CET (15:30 UTC) to 17:30 CET (16:30 UTC).

During the given time frame minor connection interruptions may occur.
Oct 30, 14:40 CET
SIGN IT – Transmission Outage to the Italian AdE Web Portal
Resolved - On October 29th, we experienced an unexpected unavailability of the external service "Fatture e Corrispettivi" portal, which affected transmissions through SIGN IT.

The disruption occurred approximately between 09:40 and 11:40, and again between 21:40 and 23:40.
We apologize for any inconvenience this may have caused.
Oct 30, 16:57 CET
Authentication Server Restart
Resolved - Yesterday, 29.10.2025, at 22:48 CET (21:48 UTC), we experienced an unplanned restart of our authentication service.
As a result, refresh tokens were invalidated and can not be used for re-authenticating.
In this case, please authenticate using API Secret and API Secret instead.

Please make sure your implementation uses ApiKeyAuthentication if RefreshTokenAuthentication fails with a 401 HTTP status code response.

We apologize for the inconvenience.
Oct 30, 10:20 CET
Gipuzkoa services scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 07:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:30 CET
Scheduled - Due to a necessary maintenance announced by Gipuzkoa, there can be temporary disruptions in the transmission of TicketBAI files from SIGN ES to the servers of this province.

The maintenance window is scheduled for Thursday, October 30th, 2025, from 06:30 CET (05:30 UTC) to 07:01 CET (06:01 UTC).
Oct 29, 08:21 CET
Oct 29, 2025
Gipuzkoa services scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 15:00 CET
Scheduled - Due to a necessary maintenance announced by Gipuzkoa, there can be temporary disruptions in the transmission of TicketBAI files from SIGN ES to the servers of this province.

The maintenance window is scheduled for Wednesday, October 29th, 2025, from 15:00 CET (14:00 UTC) to 17:00 CET (16:00 UTC).
Oct 29, 08:19 CET
Oct 28, 2025
SIGN DE - Degraded performance on signing requests
Resolved - After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
Oct 28, 09:29 CET
Monitoring - The root cause was identified and response times are recovering.
We are currently closely monitoring system performance in order to ensure stability.
Oct 27, 13:35 CET
Investigating - Following yesterday's TSS update, some TSS instances currently experience degraded signing performance.
We are working on a solution to mitigate this issue.
Oct 27, 11:13 CET
Oct 27, 2025
SIGN DE - Outdated version information of certain TSS instances
Resolved - After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
Oct 27, 10:11 CET
Monitoring - The root cause of the issue has been identified and resolved.
All version data is now returned accurately.
We are closely monitoring system performance to ensure stability and confirm that all services are operating as expected.
Oct 26, 19:59 CET
Investigating - Following the completion of today's TSS update, we detected an unexpected behavior affecting a subset of TSS instances.
The listTss and retrieveTss endpoints, as well as exports are currently returning outdated version information.
Signing transactions is not affected.
We are currently analyzing this behavior in order to determine the root cause and implement a fix.

We apologize for the inconvenience.
Oct 26, 19:15 CET
Oct 26, 2025
SIGN DE - Scheduled Maintenance TSS Update
Completed - The TSS update has been completed.
We are currently analyzing post-update behavior in order to validate system stability and finalize necessary internal processes.
Oct 26, 18:45 CET
Update - Around 99% of the TSS instances scheduled for today have already been successfully updated. The remaining ones are currently being updated.
Oct 26, 16:09 CET
Update - Around 70% of the TSS instances scheduled for today have already been successfully updated.
Oct 26, 15:12 CET
Update - The initial update phases have been successfully completed.
Individual TSS instances are now being updated in batches — the first instances have already been updated and are available again for signing operations.
Oct 26, 13:16 CET
Update - The update continues to run smoothly and is advancing according to plan.
Oct 26, 12:12 CET
Update - The update is progressing smoothly, monitoring is ongoing.
Oct 26, 11:10 CET
Update - The update is currently progressing as planned, and our team is actively monitoring the process to ensure a smooth deployment.
Further updates will be shared regularly.
Oct 26, 09:40 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 CET
Scheduled - Due to the update of the certified TSSs used in SIGN DE v2 to version 1.0.15–1.5.0, part of the TSSs will experience temporary unavailability during the scheduled maintenance window.
The maintenance window is set for Sunday, 26.10.2025, from 08:00 CET (07:00 UTC) to 21:00 CET (20:00 UTC).
On the next day, the 27.10.2025, higher latency on some API requests is expected.

Please note: If the SIGN DE v2 API malfunctions or is unreachable, tills must remain operational. Make sure that your integration does not block the checkout process.

Setting correct timeouts (2–3 sec) is important. Details can be found here:
How to deal with timeouts – fiskaly Developer Portal

In case of questions, feel free to reach out to
dev-support@fiskaly.com
Sep 24, 16:51 CEST
Oct 25, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
Developer Page Contact Data Privacy